Turn Conversations into Conversions

Interact with your Customers across Email, Social & more from a Single Dashboard

Your customers are trying to contact you on your Facebook page, and you're busy responding to some emails.

You build businesses and make money by being available where your customers are. And Email is not the only place where you expect them to contact you.

And you need to engage with them, carry on the conversation to convert them into sales.

But Charlie, how many channels should I handle?

Meet Simpu

Simpu is a collaborative customer communication platform, with omnichannel inbox for businesses to increase revenue, boost customer satisfaction & loyalty.

PRODUCT HIGHLIGHTS

Collaborate between Cross-Functional Teams
Manage upto 9 Channels per brand
Alternative to: Zendesk, Freshdesk, and Intercom
Best for Customer Support, Startup Founders & Agency Owners

Don’t let another lead slip through with late responses, impersonal messages, or missed follow-ups.

With the omnichannel inbox, give your prospects a consistently personalized experience in real-time across platforms. (Yes, including the Live Chat)

Your sales team can spend more time engaging and converting customers instead of switching between multiple apps, and keeping track of conversations.

Go omni-channel & let your customers share even their grievances with you via Facebook or Instagram.

You are available for them everywhere, to listen to them, and turn them into your brand advocates.

Bring in your customer support team and let them collaborate with your customers in real time, for instant solutions.

Your customers won’t ever have the experience of repeating their queries or concerns. (More brownie points for customer satisfaction.)

No more expensive surveys with boring feedback forms and mediocre results. Ask, and understand your customer expectations directly after a chat.

Converse with them to collect the feedback. Make them feel they’re heard and retain them with your brand.

Back your customer feedback with analytics for deeper insights. You become a brand that “gets” them, and that's something they would want to vouch for!

Say goodbye to useless data scattered across multiple tools. Centralize all your customer data in the Contacts CRM and let it make sense (and more revenue) for your business.

Don’t worry about the learning curve. It’s a flat line because the CRM adapts to you. Bulk upload contacts, add custom fields, and manage accounts in one place.

Or save yourself the time and effort.

Simpu is automation-ready via seamless integration with your current CRM. (P.S. You can also integrate with Shopify, Woocommerceand more!)

You’re one interaction away from turning a random visitor into your loyal customer with Simpu.

Set up your profile, add your team, assign them roles, and link all your social handles and other channels. Shouldn’t take you more than a few minutes to start engaging your customers.

Simpu is your super-intuitive customer communication platform to ensure customer satisfaction and win their loyalty.

Deal Highlights

Email (Outlook, Gmail, Custom Forwarding)
Social Inbox: Facebook DMs, WhatsApp, Messenger, Instagram DMs
Unlimited Live Chat
Unlimited Signatures
Unlimited Snooze messages
Unlimited Notes & Tags
Assign Conversations to your Team Members
Favorite & Mute Conversations for quick references
Get notified when you're mentioned
Guest Accounts
Live Monitoring & Reports
Google Authentication
GDPR Ready & SOC 2 Type II certified
Native Interations with Shopify, WooCommerce, Magento, Hubspot, Google Sheets & more
Future updates & integrations of the respective plan are included
60 days refund policy

Tier 1

$59.00

5 Team Members
5 Team Inboxes
Mapped to Basic Plan

Tier 2

$139.00

10 Team Members
10 Team Inboxes
No Branding on Livechat
Mapped to Basic Plan

$219.00

10 Team Members
20 Team Inboxes
Contacts CRM
No Branding on Livechat
Banking & Payment Integrations
Mapped to Professional Plan

1 second ago Founder Verified Buyer verifed user Verified Buyer

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Ray23

1 month ago | verifed user Verified Buyer

Revolutionizing Team Workflow with Simpu

This is a great tool for customer communication, particularly when managing multiple projects. We will use Simpu to update our team's workflow. Thank you!

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Geoffrey

This is Fantastic

Simpu works seamlessly, right out of the box.

The support has been great too, although not instant. It is understandable considering the time differences we have.

Haven't set it up for multiple inboxes yet, but will do soon. Thanks for bringing this deal.

Get it while it lasts on LTD

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Pablo

1 month ago | verifed user Verified User

A faulty softwr that will waste your time

I spent two days trying to get the app to work until I got tired of it. Not so much because of the bugs, but because the support team kept making lame excuses about why it was my fault, for example:

Conversations would close automatically after replying to them, to which support asked me if I had used the "send and close" function to which I replied that I had not.

Half an hour later they wrote me back saying that it was due to the synchronization of the app, which is impossible because it happened to me with the live chat and the forwarding of emails that does not synchronize with anything.

Also against at least 50 bugs that I reported, but I don't think it's a good buy.

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3 Replies

Mohamed Labib Al Azzeh

1 month ago Verified Buyer verifed user

@Pablo: no replies it updates or is it weekend?

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TIoluwani

1 month ago Founder

@Pablo:

Hi,

Thank you for taking the time to share your experience with our app. We value all feedback as it helps us continually refine our product and service.

We've sent you an email outlining a way forward and addressing your concerns in more detail. We believe in open communication and would appreciate the opportunity to discuss and resolve any challenges you've faced.

Thank you for bringing these matters to our attention. We're committed to ensuring our users have a seamless experience with our product.

1 month ago Verified User verifed user

@Mohamed Labib Al Azzeh: I just stop trying, i used the software for a support ticket center and was a terrible for 48 hours, i cant do that again.

Farooq

1 day ago | verifed user Verified User

I would like to confirm, this does not include custom rules, reporting, or chatbot features. Is this correct?

Hopefully, you'll respond before the Black Friday offer ends, otherwise you'll be losing a potential Tier 4 sale.

Jornes

5 days ago | verifed user Verified User

Sorry! I must correct that I saw a chatbot on the screenshot, but no chatbot was mentioned on the deal page. So, I assume the deal doesn't include a chatbot feature?

2 weeks ago | verifed user Verified Buyer

On max tier, are there any update regarding limits increase.

Also is it 20 Team members per team inbox or 20 Team members for the whole account?

Nick

4 weeks ago | verifed user Verified User

Hi I have some questions

1 Do they have the option to translate messages?

2 Can support tickets be created?

3 There is no integration with open AI?

Thank you

Taylour

Can you please update the deal to show what limits we can expect for the chatbot and knowledgebase features on the different tiers?

1 Reply

Timlighty

4 weeks ago

@Taylour: Until today there is no updates about Chat Bot, Knowledge Base and Email history of 6 months to more than 5 years.

Nework

A have a few question about GDPR:

1. Is Simpu GDPR compliant?

2. What cloud does it use to store the data? (Company name and Country)

3. Can we select our place to store all the data?

4. Is there a function to delete selected customer data?

5. Do you make data backups that are stored in other places?

Thanks!

Will Tier3/4 work for multiple sites?

Bolaji

@Ray23: Yes, you can set up specific share team inboxes for the several websites.

Andre

Hello, I bought. But I would like to use chatbot. Is it possible?

6 Replies

@andre: Hi, what tier did you purchase?

1 month ago

@TIoluwani: tier 3.

@andre: Hi, yes chatbot feature will be available for tier 3, we are making updates to tier 3 & 4 to account for features such as chatbo this week.

@TIoluwani: waiting for it

Juan David

3 weeks ago

@TIoluwani: any update on this?

@TIoluwani: Waiting... thanks

Please consider revising limits as increasing team seats to be relative to team inboxes and also how many websites and workspaces can I have on the top tier?

4 Replies

@Mohamed Labib Al Azzeh: thanks for the feedback, we are currently look to revise the deal structures for the higher tiers, we'll definitely update the SaaS mantra community once they are revised.

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@TIoluwani: You are welcome. My pleasure. Please try to revise before early pricing is over. It'll be much appreciated. All the best going forward.

@Mohamed Labib Al Azzeh: Alright, Thanks

Sorin

@TIoluwani: I'm waiting as well to see the revised deal.

Why only 6 months of emails and historical data? I need historical emails of at least 7 years ago

@Timlighty: we went with the product decision to have 6 months of historical data for now but this can be considered for increase in future iterations.

@TIoluwani: FYI FrontApp & Missive and many other email clients apps allows users to retrieve more than several years back in their email. How could user access emails that are more than 6 months ago?

@Timlighty: thanks for the feedback, for now we support 6months of email access, we'll look into increasing the duration for the email retrival and we'll give you an update once this is done.

Hello team,

Chatbots will be included in the higher tier?

@Sorin: Yes we are looking to add chatbots in the higher tiers (tier 3/tier 4)

Can I have several agents answering one WhatsApp business, or can I connect to WhatsApp API?

@Juan David: With Simpu's WhatsApp connection yes you can have several agents answer to one WhatsApp account.

Jad

What is the AI feature currently under progress in your roadmap? Can we use our OpenAI Api and train smart chatbots with your service? I feel like you should really incorporate this feature because this is where everyone is heading to in terms of handling customer service.

@Jad: thanks for the feedback, this is part of the features we are working on as well.

Is Custom Fields and Chat Bot available to all tier users?

@Timlighty: they are not currently on the tiers but based on feedback from the community, we will open them up to tier 3 or tier 4 as subsequent updates.

@TIoluwani: I noticed the CSAT rating is also disabled. Would it be enabled for tier 3 and tier 4 as well?

@Timlighty: Yes, it will