Never lose another customer because you are sooo busy

Manage Your Visitors' Waiting Hours Effectively with Quelines

If there is one thing that's common between any of your customers, then it's the waiting time.

Your customers get frustrated when they have to wait in line for a longer time, even if your service is amazing.

How about you take control of your customers’ wait times and manage your business schedules more efficiently?

Introducing Quelines

Quelines is the next generation queue management solution that enables your business to set up virtual lobbies and provide excellent customer service with shortened wait times.

PRODUCT HIGHLIGHTS

Optimize wait times & Improve your visitors’ experience with Quelines
Alternative to: Qminder, Wavetec, Qtrac
Countdown Timer, SMS & Email Reminders, 3-way Communication Chat
Best Suited for: Retail Businesses, Service Providers, Digital Agencies, Sales & Marketing Professionals

Set up your first store by providing the basic details like Store Name, Contact No., Address with Zip Code, Time Zone, Coordinates (comes in handy, if your customers can’t find your address on the web)

Set the Waitlist Time anywhere between 5 to 60 minutes, and the Store Capacity Size between 15 to 300 pax, based on your average customer service time & shop built up area

Choose the Opening Hours of your business for every day of the week.

Generate a unique QR code for your location, and add the fields on the customer form based on the information you need from them, to send them reminders & notifications.

You can change the theme, upload your business Logo and hide Quelines Branding (Whitelabel) to match your brand tone easily.

With the role permissions, you can add your team members / clients (if you are offering it as a service for your clients) with restricted permissions, under the Users menu.

The Activities tab lets you see the list of overall visitors, no. of times they’ve visited your store, contact information, etc. and you can export all these details as a CSV file at your will.

“Latest Spots” is an area for your front desk staff to display the QR code and manage the waitlist visitors directly on the tablet/ipad.

Your Quelines Dashboard gives you a wider view about Today’s Visits, Waitlisted Guests, Average Wait Time and Overall Visits.

You can also share your store QR code on social media, or go old school to copy & print the same at your doorstep.

From your dashboard, you can check the number of people in the waitlist, and you can choose to take some actions including allowing the visitors sooner and/or let 'em chat with each other.

The Support option allows your customers to chat with your support and/or join the virtual lobby & talk to the fellow customers

Usually, all the customers of Quelines pay $63 every month to avail its Advance plan with 1,000 Spots(Guests) per month.

Today, you can get the same plan with Unlimited Time Slots, Unlimited Locations, Unlimited Team Members & 1,000 Spots(Guests) per month on a lifetime deal for just $35 one-time payment.

Turn your customers’ wait time into a delightful experience!

Deal Highlights

Unlimited Time Booking
Unlimited Team Members
Unlimited Locations
Role Management (User Permissions)
Insights on CX & Store Operations by Business Location
Automatic Email Reminders to the Customers
Automatic SMS Reminders (Only for North America users)
Flexible Schedule Management
Three-way Messaging (C2C, C2B, B2C)
Collect & Organized Customer Feedback
No Quelines Branding
Custom Branding
Export / Import Guest Data
One-time SMS Credits are applicable for North America only
API Access
Chat Support (B2B) Initial Setup
Ability to Switch between 5 Tiers
60 days refund policy
P.S The refund option becomes void, if you've utilized the SMS credits

Farooq

1 year ago | verifed user Verified User

So to be clear, this is not a true lifetime deal. We have to subscribe to a monthly subscription once we run out of SMS credits if we want to use the SMS going forward?

I get that email notifications will still work, but it most situations where SMS is a needed feature then email notifications are not going to be useful. I understand the need to stay sustainable, so maybe think about offering SMS top ups or charge per SMS after depletion. Requiring to "upgrade" to a subscription for those who require SMS turns this into more of a trial offer than a true LTD.

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1 Reply

Rami

1 year ago Founder

@Farooq: Hello Farooq, Thank you for reaching out. We are looking into SMS to ups or charging per SMS. If we are looking into the SMS top-up, it's actually very close to our monthly upgrades as we are really charging a very cheap price compared to other alternative solutions out there. However, we are still looking to do the SMS top-up as there are many consumers who are giving us the same feedback.

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Mohamed

2 years ago | verifed user Verified User

man-user

Mohamed Labib Al Azzeh

2 weeks ago | verifed user Verified User

Is sms sending supported in Egypt?

2 years ago Founder

@Mohamed Labib Al Azzeh: Hello , sms is currently supporting north America in the current pricing . Please contact to provide you a quote for other country pricing .

Kevin Lee

Welp, no reply here and no reply via their support e-mail - this looks like it's gonna be a hard pass due to lack of support.

@Kevin Lee: When SMS credits are exhausted we recomand using the montly subscreption and you can use addition of Guest at a cost price .

Its not requred to use SMS , you can still use email notification if sms is exhausted.

Can we use our own Twilio Account after SMS credits expire?

2 Replies

1 year ago

@Rami: You keep misspelling "subscreption". It's is spelled "subscription". I would recommend updating your generic cut & paste response.

Hector

2 years ago | verifed user Verified Buyer

Each location can have 1,000 guests per month?

@Hector: Hello , guests total for all locations

L

Thanks for bringing this deal.

As others have stuff it would be useful if you are transparent about pricing once the one-time credits run out.

Question: Can we use our own personal twilio accounts instead of going through you?

Thanks in advance

3 Replies

@L: We are very clear about the pricing , you can visit the website and see the monthly cost which include 4 msgs for each queue . Once the credit runs out , you can use the the app only for emails or you upgrade for the monthly subscreptions. Prices for countries defer , which is best to contact us for more details .

2 years ago

@Rami: thanks for your response

According to https://quelines.com/pricing we would pay 69$ a month to continue using sms?

Also there is one outstanding question: i have a personal twilio account. Can I use my personal twilio account with quelines (so I don't have to pay for a monthly account)?

@L: The Monthly Cost for using the system , is to keep the business going and bring to the consumer more features . When you use quelines monthly subscreption , you get add more spots at cost price.

Zeke

Is there a demo we can see?

Yes you can visit our website and try the free plan . Htpps://quelines.com @Steven:

Https://quelines.com @Rami:

Mango

Do you have a reseller agency plan?

@Manish: Currently we dont have that , please send us an email and we would consider it : [email protected]

2 years ago | verifed user Verified User Founder

We are really excited to hear all this feedback, and just want to state at our current state we are targeting the North American market ... that being said we are actively working on expanding & providing our service globally, so we kindly ask you to give us a little time while we prepare our self in the global market.

In the spirit of full transparency, we don't want to over-expand ourselves and compromise on quality, and dealing with different parts of the world requires a little more time for our development team.

Our main goal is to add value and we understand we need to move fast but we just want to make sure we add value for every customer that has joined us or will be joining.

We hope to see you as our customer making a positive difference in your communities.

Currently, you can use email notifications outside North America. you can use the customer info setting to have a phone number not required.

Fabrizio

Hi!

Is possible to translate the app or does it support multiple languages?

If we want only to send email and not SMS can we do it?

Any example?

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@Fabrizio: Currently( Freanch, Spanch,Italy) Languages is supported for the admin dashboard and we working to provide more languages to the app , Yes you can use the customer info setting to have a phone number not required.

@Rami: Thanks Rami.

David

So we don't really need SMS to make this work outside of the US?

When someone scans the QR code or follows a link from the business website do they then have the opportunity to join the queue?

Once they have joined the queue, or booked their time slot, does the app remain open on their phone so messaging and notifications can be sent to the person waiting without using SMS?

Can we send a push notification to their device?

Thanks.

@David: No you do not need SMS , you use the email notifications.

Yes they can join the queue using the qrcode or the link and the app can stay open on there web browser , and if it is closed , they can still access it though email sent to them .

AJ

How much are extra SMS credits once they are exhausted? When you say custom plan that can be you adding 5-50%+ on top of what Twilio charges, so can you be clear as to how much it is?

Also, is it required that we use SMS since you replied "1- Notification are automated by email and SMS together, there is no current advance setting yet." So, this will force us to have to upgrade to one of your custom unknown SMS price bundles.

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4 Replies

@AJ: When SMS credits are exhausted we recomand using the montly subscreption and you can use addition of Guest at a cost price .

@Rami: I checked your website, and I still don't see what the "at a cost price" is for extra SMS credits. Can you please tell us what it is?

@AJ: For extra 1000 spot with 4 msg each / goes for 30$ add on

@Rami: Just to clearify this is only for North America . Prices defer for each country

Wpagencyweb

Hi,

How many sites can we put the application on, is it unlimited websites?

If yes can we then distribute the guests according to the websites in order to optimize to choose the plan that we can buy. Thank you

@wpagencyweb: Its unlimated locations , so you can have as man website you want . Yes each location has unique link/Qrcode

Sampath

@wpagencyweb: There's no limit on the number of websites.

It's Unlimited.

Lou

Now this is a unique deal and very timely! Got a few questions concerning this deal:

1. Does this allow custom (and templated, easy to select) notifications?

2. Can I have customers schedule days ahead?

3. Can I give multiple notifications (ex. "Proceed to Table 1", "Proceed to Table 2", etc.)?

4. Is there an override for queue management (ex. Click button for next guest, or select a custom guest to serve next)?

5. Is there a mobile app (or at least a PWA) for in-app notifications?

6. Are emails whitelabeled?

7. Is there a guest prioritization feature (ex. Prioritize Pregnant, Elderly, etc. and bring them to top of queue)

8. How much for additional credits? Can we request to add a country?

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@Lou:

1- Notification are autmated by email and SMS together ,there is no current advance setting yet .

2- Booking sceduale can be done weekly .

3-You can customize the table based on location/branch and then it would be possible .

4-Yes

5-Maybe in the future if there is huge need

6-No

7-Great idea, will give thoughts to create it in the future .

8- Addon are custom request you can talk to us directly based on countries .

@Rami: Thanks for your answers! Just a follow-up:

#1: I think we should have a choice whether to use email, browser notification, or SMS (especially for countries that don't have SMS support from Quelines)

#7: Some countries actually have laws for queue prioritization, and even for those who don't have that, there are stores that have queue prioritization(VIP/Members-Only Lane, Service-specific priority, etc.)

#8: Would be nice to be a bit transparent for the add-on cost. Maybe a page in your website for this?

1- you can still use email when the sms is used .

7- you can always add a custom filed to for reservation , to give customer the change to express there prioritization.

8-The add on is when you regester for montly suscreption and will give the option to add more guest with cost price . However we are open to create something conveniant for life-time deal supporters .

Never lose another customer because you are sooo busy

PRODUCT HIGHLIGHTS

Deal Highlights