Helppier

Engage with your Users like never before, on auto-pilot

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Helppier

five-review   7 Reviews

From acquiring new users to onboarding them, there’s plenty of time you will spend for every new user who signs up to your product.

Needless to mention that you could get tired of answering the same, simple questions over & over.

How about you save time, and focus on the most important thing? i.e., acquiring new users

All you need is an easier way to communicate with your customers + automate the onboarding process.

Helppier, to the rescue!

With Helppier's interactive user guides, you can engage with users and help them interact with your product right away.

Product Highlights:

  • Create interactive user guides, and in-app messages, for a smoother user journey
  • Reduce your support tickets with the self-onboarding product tours
  • Customize your tours to match your brand. No coding required
  • Alternative to: Appcues, Pendo
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Let’s take a quick look at why “Helppier is a life-saver.”

  • Welcome your users Make the first impression count! With Helppier, you can engage your customers the second they login to your app.
    You can add a funny gif, or a personalized video to increase your engagement rate from Day #1.

  • Canva Integration Create beautiful images with Canva (goodbye, Photoshop) & pull them into your guides built with Helppier.
    Yup, it is really as simple as that!

  • Automate your Customer Support Create Mini tutorials, Walkthrough videos, Contextual tool-tips, and show them when your users are navigating through your product.

  • Increase your Retention Rate Build tutorials and show your users how to get started with your existing and new features.
    Keep your users engaged with a variety of notifications via pop-ups, banners, and product announcements to increase retention and conversions (Time to brag a little, eh!)

  • Assist as & when needed With Helppier you can create multi-page tours, to guide your users to navigate your product in one go.
    You can also set the timer & triggers to show the guide only after your users take a particular action, or interact with a specific feature of your product.

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Wait, there’s a lot more to it…

  • Detailed Analytics You can keep track of the views of your in-app messages and see the best-performing ones.
    This helps you to improve the way you communicate with your customers.

  • Increase your User Engagement See where your users are spending most of their time, with the stats of the best performing user guides.
    You can make improvements to your product based on where you find the users to be struggling.

  • Multi-language Support You can translate your user guides & in-app messages to 65 different languages, with Helppier.

  • Bring your team together Invite your teammates to work with you to understand your customers better.
    You can define the permissions to read, edit, or view the content for them.

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“Alright, I am sold. But, how much is it going to cost me to get started with Helppier?”

Regular users are paying about $49/month for 1,000 MAUs (Monthly Active Users) for 1 website, 1 user & 1 language.

But today, you can get the Helppier deal for $59/lifetime for 10,000 MAUs for 3 websites, 2 users & 3 languages.

And the best part, you can stack them up to 10 codes per account, which gives you 500,000 MAUs for Unlimited websites & 25 users (per website).

This also includes all the future updates & integrations, as listed in the public roadmap.

"We were able to reduce our support calls by 60% with Helppier."

Nuno G, VP of Sales @Celfinet

Deal Highlights

  • Tour guides, In-app messages & Pop-ups
  • Contextual tooltips
  • Multi-language Translation (up to 65 languages)
  • Multi-page tours
  • User Management
  • 10 templates
  • Autoplay by URL
  • Analytics
  • Canva integration
  • Stack up to 10 codes per account
  • Future updates & integrations are included
  • 30 days refund policy

1 code

$59.00

  • 3 apps/websites
  • 10,000 Monthly Active Users
  • 1,000 NPS answers per month
  • 10 published guides/messages per app/website
  • 5 step guides
  • 3 months data retention
  • 2 Team members per app/website
  • 3 Languages per app/website

2 codes

$118.00

  • 6 apps/websites
  • 25,000 Monthly Active Users
  • 2,500 NPS answers per month
  • 20 published guides/messages per app/website
  • 10 step guides
  • 3 months data retention
  • 4 team members per app/website
  • 6 Languages per app/website
  • Action & Triggers
  • Segmentation
  • Removable Branding

$177.00

  • 10 apps/websites
  • 50,000 Monthly Active Users
  • 5,000 NPS answers per month
  • 30 published guides/messages per app/website
  • 15 step guides
  • 6 months data retention
  • 6 team members per app/website
  • 10 Languages per app/website
  • Custom Themes
  • Action & Triggers
  • Segmentation
  • Removable Branding

P.S We have organized an exciting webinar on "Improving your User Engagement & Retention with Helppier” on the 3rd of Sep ‘20. Here's your link to Sign for the Free Webinar



Reviews and Questions

man-user

Frank five-review

5 days ago   |   verifed user Verified Buyer

Much More Than I Had Hoped For

I searched long and hard for an onboarding tool to help my site members complete a lengthy and sometimes confusing sign-up process. I actually perused the Helppier site during that process and for reasons that I can’t quite remember, decided it wasn’t what I was looking for. That was a mistake on my part.

Since my search ended in frustration and no solution, when I saw this LTD, I decided to see if I could actually make this work. What I discovered was a product that went far beyond my needs and its full functionality allowed me to envision additional ways that I could employ its myriad features across my site. Being technically challenged, I did struggle at first with even the most basic concepts. Like most things, if you apply yourself and ask questions along the way, this is something that shouldn’t be challenging to learn to use and as you do, I’m sure that like me, you will be excited as interesting ways to utilize Helppier present themselves.

Since I have nothing to compare this to, it’s hard for me to write that kind of review. What I can speak to is its ease of use, its full range of features, and the technical support I received.

Learning the basics; changing, text, images, colors and positioning became as easy as pie. After that, the next step, putting flows together was a snap. Learning how to trigger them in different ways only increased the number of things I saw can do with Helppier. The ability to clone and move tasks made constructing new flows was simpler and quicker.

To me, one of the most important aspects of any purchase is the support that I receive. I can honestly say that I have never received more helpful, friendly, and dedicated support from any product that I have ever purchased. I have had the opportunity to describe my needs to the development team and they have responded with detailed instructions that totally resolved my issues.
I’ve also had the opportunity to discuss features that I feel would be good additions to the platform and they were received in a most gracious manner. Many of them are on their roadmap, which was good to know.

No product is perfect of course and if I had to mention one thing that I found to be a major shortcoming, it’s the video tutorials, since they are sans voiceover. There really should be some sort of Internet law against this practice. lol Personally, I want things explained to me as they are being shown on screen. That said, if this is the worst complaint you can mention about a product, it’s obvious you have hit pay dirt.

All in all, this thing rocks. A truly great product at an extremely attractive price. Throw in the great support and you have something that is hard to find – a purchase you’ll never regret that will add a whole new world of functionality to your Internet presence.

I see this deal is ending soon. I’d jump on this before you miss out. This is one deal you really don’t want to pass on.

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1 Reply

man-user

Helppier Team

5 days ago   Team Member

@Frank: Hi Frank,

Thank you so much for your feedback, we really appreciate it.
We hope you keep enjoying our service :)

If you need anything, just contact us. We are happy to help.

Best,
Priscila
Helppier


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man-user

Diano five-review

2 weeks ago   |   verifed user Verified Buyer

Get it or regret it.

The customization is more advanced compared to similar applications.

The type of app that is rarely launched at LTD events.

Get it or regret it.

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1 Reply

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Helppier Team

2 weeks ago   Team Member

@Diano: Hi Diano,
Thank you for the positive feedback.
We really appreciate it :)

Best,
Helppier Team


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Michael-Richard Johnson five-review

4 weeks ago   |   verifed user Verified Buyer

Great way to reduce support tickets

force people to take a quick tour (or don't) but have readily accessible virtual tours its super powerful. I like the person who commented before did my research. Created a trial account and tested it out. Came back and stacked 5 codes =) love the NPS feature, especially since we are rolling out updates frequently. Also love in-app banners where you can put a call to action for a sales promo or giveaway for internal customers only! love this.

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1 Reply

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Helppier Team

4 weeks ago   Team Member

@Michael-Richard Johnson: Hi Michael,

Thank you so much for the positive feedback and for using Helppier. :)

We hope you keep enjoying our features.

Best,
Priscila
Helppier Team


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Esteban five-review

1 month ago   |   verifed user Verified Buyer

The best deal!

I'm very happy to be a Helppier user.

Great product!
Great support!
Great Deal!

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1 Reply

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Helppier Team

4 weeks ago   Team Member

@Esteban: Hi Esteban,

We're glad you love using Helppier! :)
Thanks for your review and support.

If you have some time to leave a quick review in our Chrome store, we would be very grateful!
https://chrome.google.com/webstore/detail/helppier/komfkgoihfgcnnklcajfojdjjcfigdom

Best,
Priscila
Helppier Team


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Azman five-review

1 month ago   |   verifed user Verified Buyer

Don't miss it guys

If you haven't seen much buzz and whistles for them, let me make some.

I don't know why these guys are not getting much recognition that they actually deserve.

I have done my research before hopping on to the Helppier. And they are not an overnight created SaaS tool that we have seen before, they are in business from quite some years with a solid product in hand.

Guys, this is the right startup to back, they really need the right push by us SaaSMantris ;)

All in all, my sincere recommendation goes for Helppier, especially if you have missed the Userpilot back then.

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1 Reply

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Helppier Team

4 weeks ago   Team Member

@Azman: Hi Azman, thanks a lot for your review and support.

Positive reviews from customers like you can really help others see value in using Helppier. :)

If you can support us by leaving a quick review in chrome store we would be forever grateful!
https://chrome.google.com/webstore/detail/helppier/komfkgoihfgcnnklcajfojdjjcfigdom

Best,
Priscila
Helppier Team


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man-user

Nourdh

1 day ago

Oh, I missed this deal :(
I hope they will come back for black friday on Saasmantra

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Mark

2 days ago

Let's say I buy 1 code for at total of 10,000 Monthly Active Users. I then split this into 3 websites, each with 3333 MAU limit. I later discover 1 of the sites is growing faster than the others. Can I increase the limit associated with that specific domain from 3333 MAU up to 5000 MAU, and reduce the other 2 websites down to 2500 MAU each? Or do I have to pre-determine what I would expect to be the upper limit for that website at the very beginning, without the ability to increase or decrease later? Also, if I do not allocate all the MAU initially, say having 3 websites with 2000 MAU per site, leaving 4000 MAU unallocated, can these be added to an existing site later?

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Gavin

3 days ago

Is the MAU per website or in total pleaqse?

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4 Replies

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Sampath Administrator

3 days ago

@Gavin: it's across all the websites in your account

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Gavin

2 days ago

@Sampath: Thanks. if you stack 10 and you need more MAU down the track how will this be calculated please?

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man-user

Sampath Administrator

2 days ago

@Gavin: You'll be charged for the additional MAUs only

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man-user

Gavin

2 days ago

@Sampath: I understand that. How is the rate calulated?

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man-user

Helppier Team

1 week ago   Team Member

Hi Soniya,
Thank you for your message.
You can install Helppier on your WordPress site but not the admin dashboard.
Segmentation allows you to target specific types of users (female/male, new users, customers, etc). This feature requires a bit of technical knowledge.

I hope this answers your question.

Best,
Helppier Team

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Soniya

1 week ago

does this work with wordpress admin dashboard?

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1 Reply

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Soniya

1 week ago

@Soniya: I also wanted to ask what is segmentation?

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Jeffrey

2 weeks ago

Im looking in my account after getting 3 codes, i see that i have an "X" next to tutorial videos, how come?

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1 Reply

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Helppier Team

2 weeks ago   Team Member

@Jeffrey: Hi Jeffrey, thank you for your message.
To access the tutorial videos feature you need to have at least 5 codes.
I hope this answers your question.

Best,
Helppier Team

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Izzat

2 weeks ago

what is Custom Themes & step guides?

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1 Reply

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Helppier Team

2 weeks ago   Team Member

@Izzat:

Hi Izzat, thank you for your message.

Custom Themes: It allows you to set Helppier design to match exactly match your design. Please check more information here: https://helppier.zendesk.com/hc/en-us/articles/360016408639-Custom-themes-How-to-create-a-custom-theme-for-Helppier-s-widget

Step Guides: Helppier allows you to create guided tours. A step is a part of the tour that allows you to highlight a specific element and add information to it (with different layouts with text, image, video, button).

Best,
Helppier Team

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Izzat

2 weeks ago

can it be use on mobile apps or do you have plan to support it, soon?

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1 Reply

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Helppier Team

2 weeks ago   Team Member

@Izzat:

Hi Izzat, thank you for your message.

Current product can be used in mobile web applications.
We're working on building a native SDK for mobile applications but I will be another product.

Best,
Helppier Team

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Jutee

4 weeks ago

Does the limitation of guides/messages also include tooltips? So with 1 code I could create a maximum of 10 tooltips?

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2 Replies

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Helppier Team

4 weeks ago   Team Member

@Jutee:

Hi Jutee, thank you for your message.

The limitation for 10 published guides includes all types of guides/tooltips/in-app messages.
I hope this answers your question.

Best,
Helppier Team

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man-user

Helppier Team

4 weeks ago   Team Member

@Jutee: Keep in mind that you can create several tips when recording one tooltip guide.

Let us know if you need any assistance.

Best,
Helppier Team

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Devshi

1 month ago

Could you please clarify how the MAU.

For my website I will use the onboarding when a customer makes a purchase and it will be on their account page. So if my website receives 10,000 users (frontend) but only 2,000 buy it and go on to the onboarding process, will the calculated MAU be 10k or 2k?

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1 Reply

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Helppier Team

4 weeks ago   Team Member

@Devshi: Hello Devshi, thank you for your message.

In your case we will count the number of monthly users on which Helppier is installed for. This means, 2K.

To segment for buying users make sure you have everything properly setup. I leave some articles here:

1 -https://helppier.zendesk.com/hc/en-us/articles/360013725899-URL-Matching-Targeting-specific-dynamic-urls
2 - https://helppier.zendesk.com/hc/en-us/articles/360015909652-User-Segmentation

Let us know if you need assistance.

Best,
Helppier Team

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Esteban

1 month ago

What is the "video exports" feature?

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1 Reply

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Helppier Team

1 month ago   Team Member

@Esteban: Hi Esteban,

Thank you for your message.
That feature allows you to convert product tours into ready-to-use videos so you can share with users on other channels or even offline.

More info here: https://www.helppier.com/en/tutorial-videos/

Best,
Helppier Team

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Jaime Nacach

1 month ago

Hi,

Does this deal include access to your feature "Knowledge management":
https://www.helppier.com/en/knowledge-management-software/

If yes, how is this part of the software used?
a) Just as a FAQ/helpdesk system, or
b) A SOP (standard operating procedures) system such as Trainual or SweetProcess for internal use within our team?

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1 Reply

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Sampath Administrator

1 month ago

@Jaime Nacach: No, it's a different product & not a part of this deal

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Calle

1 month ago

Hi, regarding "Future updates & integrations are included" which plan is this attached to?

Also, I stacked 10 codes, but have an issue with my account. It only lets me install 1 app with 1000 active users, any more apps installed it starts a trial and wants me to subscribe to a plan. Please assist.
TIA
admin@malwarewarfare.com

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1 Reply

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Helppier Team

1 month ago   Team Member

@Calle: Hi, I've updated your account manually and applied the codes.
The dev team team is checking what is wrong. I will keep you updated on this.

Apologies for this.

Thanks.

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Richard

1 month ago

Hi

Can you please let us know if Helppier will work with 100% client side rendered (CSR - i.e. serverless) single-page applications (SPA).
I can see that there is support for dynamic URLs and ability to exclude parts of the URL, but can't see anything in helpfiles about the challenges of handling of dynamic UI components in CSR SPAs, as there are specific issues associated with session and components accessed using JS code snippets via GTM on CSR SPAs, are these addressed?

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1 Reply

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Helppier Team

1 month ago   Team Member

@Richard: Thank you for your message.

Helppier works 100% with SPA and the engine takes care of dynamic changes on the client’s page.

I hope this answers your questions.

Best,
Helppier team

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Pablo

1 month ago

hi, in the case i stack 10 codes, can i sell this to my customers? can i assign a ammount of active users and guides to each customer? how much i have to pay in the case i need more active users o NPS Answer? thanks.

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5 Replies

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Sampath Administrator

1 month ago

@Pablo: Yes, you can sell this to your clients.

Depending on the no. of codes, you get teammates for each of your website/product.

You can also invite your clients & assign them as a teammate.

Hope this helps!

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man-user

Pablo

1 month ago

@Pablo: and the price if I need more?

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man-user

Pablo

1 month ago

@Sampath: can i asign quotas tu every website?

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man-user

Pablo

4 weeks ago

@Sampath: can you please answer this: the price if I need more? Can i assign quotas to every website? I'm going to start with 3 codes and scale depending on your answer.

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man-user

Sampath Administrator

4 weeks ago

@Pablo: Currently there is no possibility to assign the quota. Their team is going to build in the near future.

And, there will be special discounts for all the SaaS Mantra LTD buyers

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SOLD OUT

$59.00 / $1,320
Save 96%

five-review   7 Reviews